Responsive to calls but sometimes support felt unprepared
The responsiveness of the people behind this software definitely caught my attention, but it's a mixed bag. On one hand, when I reached out with issues regarding access or dialer glitches, someone did pick up the phone fairly quickly, which avoided extended waiting times. However, the problem was that often the person on the other end seemed ill-prepared--sometimes I ended up explaining the same issue multiple times because it wasn't being understood fully at first. It felt like navigating two steps forward and one step back, which got exhausting after a while. The automatic updates were fine, and I didn't notice interruptions from those, so that was a plus. The training and onboarding materials were useful, but sometimes too generic, making it harder to find answers specific to my needs without calling support. The sign-up and payment system itself was smooth, no complaints there. Although there was some genuine human responsiveness, it wasn't as consistently helpful or efficient as I'd hoped it would be.