Responsive the, but process demanded my effort too
Thinking back on my interactions with WFHI during the pre-purchase phase, I found the team responsive for the most part. When I reached out with questions, replies did arrive in reasonable time. However, sometimes I felt like I had to push a bit harder to get detailed answers. The sign-up and payment procedure was explained, yet I needed to clarify some points myself because not everything was clear from the start. The sales process seemed straightforward but did require me to keep track of various communications to stay on top of things. On one hand, the training and onboarding seemed well-structured once I got access; on the other, the initial communication could have been more proactive. Overall, I appreciated the effort from the WFHI team, still sometimes I wondered if I needed to be more assertive to get full assistance. It was neither perfect nor a hassle, but definitely involved investment of my time and attention to get everything sorted.