Responsive team was missing when I needed it
In one particular moment, I was trying to resolve a persistent glitch with the dialer software that interrupted my regular remote workflow. I reached out via phone hoping for quick help, but I didn't receive the response I expected. Despite waiting and trying multiple times, the assistance simply wasn’t as prompt as it should have been, which stalled my progress. Beyond that, I have limited understanding of how responsive the team usually is because I didn't engage much more due to this experience. The invoicing and automatic updating features themselves worked fine, but the lack of immediate support at this critical point was disappointing. For me, the missing element was timely and attentive communication when technical problems arise, and that negatively shaped my whole impression of the service.