Responsive team was helpful, but wait times were sometimes long
My experience with the WFHI sales and pre-purchase process was generally good in terms of responsiveness. Whenever I reached out to the team to inquire about software features or onboarding details, they returned calls and emails fairly quickly which was reassuring. The clarity they provided allowed me to evaluate the suitability of their remote workflow tools without much difficulty. The sign-up and invoicing steps were clearly explained and the online payment portal functioned without hitches. One small reservation is that on occasion I found myself waiting longer than preferred for telephonic support when some technical questions came up during the early setup phase. This stretched out the time before I could fully test features like the dialer and database functionality. Despite this, their communication was professional and courteous throughout. I felt the overall process showed care for potential customers and I appreciate the balance of personal attention combined with automated updates that kept the software evolving. I would rate the engagement as positive with just that one minor area where quicker help would have improved the experience.