Responsive team was good, but expected better speed
Before purchasing the WFHI software and training packages, I expected some level of responsiveness from the sales team but was unsure if it would meet my needs. To my pleasant surprise, the sales staff responded quickly to my inquiries—sometimes quicker than other tech service providers I’ve contacted. They answered my questions clearly and didn’t delay follow-ups. However, while the responsiveness was above average, I did find that some of the technical details discussed took an extra round or two of clarification, which was a bit frustrating compared to the straightforwardness I hoped for. So, while communication was much better than expected and reassured me during pre-purchase, I felt the depth of their initial explanations could have been sharper. Overall, I’m satisfied with how they engaged me and I think they provided a much better experience than most vendors, just with a slightly slower nuance regarding complex product specifics.