Responsive team, mostly satisfactory
I had a pretty good experience during the sales and pre-purchase phase with them. The people were generally quite responsive whenever I reached out for details, which helped me get a decent idea of what I was signing up for. Their communication was prompt and they answered most of my questions thoroughly. However, on one occasion, it took a bit longer to get a reply concerning specific features of the calling tools, which made me hesitate a little before proceeding. Apart from that, the onboarding flow was smooth enough, and information about invoicing and payments was clear. Overall, I feel the responsiveness was good enough to help me make the decision, but the small delay in one place made it slightly less than perfect.