Responsive team but sometimes slow replies
I’ve dealt with lots of sales teams before, so this wasn’t new for me. The WFHI people were generally responsive and answered my questions promptly which was good. On the downside, some replies were slower than I expected, making it feel like I was repeating myself a bit, which gets tiring. The sales and pre-purchase communication was courteous and professional throughout, but at times waiting for the next message got a little frustrating. The overall clarity in explaining pricing and features was helpful, although I wish there was a bit more proactiveness from their side in following up. I appreciate the good balance they tried to maintain between being detailed and not overwhelming me with info. Honestly, after having explained my requirements a few times, I felt a bit weary, but the responsiveness made it bearable. So they have their strengths and some room for improvement, but it was an okay experience overall.