Responsive team, but missing quick clarity
During my initial inquiries about WFHI's software, the sales team was responsive in answering emails and phone calls. They managed to provide the information I asked for and clarified how the sign-up and invoicing processes worked. This responsiveness helped me feel assured about moving forward. The demos were practical and covered most aspects I needed to know, especially the database features and calling tools. However, one thing I found missing was quicker answers to some of my detailed questions. Occasionally, there was a lag in getting follow-up information, which slightly slowed down my decision-making. Otherwise, the process was fairly smooth, and the team did a good job overall in addressing concerns during pre-purchase interactions. They demonstrated willingness to assist, which I think would be useful if I had further questions later. What I would suggest is making the FAQ or knowledge base more thorough to reduce the wait times on clarifications. That would really complete the experience.