Responsive team but it took its sweet time
The sales and pre-purchase communications were a mixed bag. On one hand, I found the people I interacted with to be reasonably polite and willing to help, but on the other hand, their response time left a lot to be desired. Sometimes emails would be answered after a day or two, and phone calls needed follow-ups because questions weren't fully addressed the first time around. Signing up was straightforward and the payment process was clearly explained, yet the delay in communication made it frustrating at times. The database demo was helpful, and I appreciated how the invoicing process was clarified eventually. However, the lag in support during the important early stages caused some hesitation on my part. I suppose if you have patience to handle the slow replies, this isn’t a deal breaker. Still, I wished for a faster, more streamlined experience to get started with less waiting. That said, the team did eventually help me with clarifications when they did reply, so responsiveness was there, just not as quick as I expected. If speed in pre-sales support matters a lot for you, consider this carefully before deciding to proceed.