Responsive team, but it took a moment to really connect
The responsiveness of the team during the pre-purchase inquiry phase was noticeable, which initially impressed me. I had several questions about the software capabilities and the training schedule, and most queries were answered promptly, sometimes the same day. That said, there were a few times when I had to follow up to get a clear response or more detailed information. That back-and-forth was a little frustrating but understandable, given the volume of inquiries they appear to handle. The moment it really clicked for me was after a detailed conversation about the dialer feature and how updates are handled automatically; that settled most of my concerns. Overall, the communication was positive and professional, though a more proactive approach to follow-ups could make the experience seamless from start to finish.