Responsive team, but a few onboarding hiccups
The training and onboarding experience with WFHI was mostly positive, and the team was remarkably quick in responding to my queries. Whenever I reached out for assistance, there was little delay, which helped me feel supported during early setup stages. However, I did notice that not all onboarding steps were as intuitive as I expected. A couple of times, I had to wait a bit for the next steps in training materials to become available or for some parts of the software walkthrough to be sent. Despite those small hiccups, the overall process felt smooth and well-organized. The software interface itself is fairly user-friendly, but the unclear sequencing of some training segments caused me to pause and double-check with support. Still, having someone promptly answer my questions made a big difference and gave me the confidence to keep moving forward. I think if the onboarding were slightly more streamlined, particularly with clearer timelines, it could be an even better experience. So, the service team’s responsiveness is a definite plus, but the way training and onboarding are structured could use a bit of fine-tuning.