Responsive support with a noticeable delay
I found the responsiveness of WFHI's support team to be quite mixed overall. While they did answer my queries eventually, the wait times were longer than I expected, especially when I needed help navigating the dialer features quickly. On the positive side, once connected, the support was helpful and patient, clarifying some confusing parts of the onboarding process. However, the inconsistency in reply times made my workflow a bit challenging at times, as I rely on timely assistance to maintain steady progress. Their telephonic support was courteous but not prompt, which left me feeling somewhat frustrated. Automatic updates worked fine in the background without causing noticeable disruptions, but I wished support could keep pace with those changes for clearer communication. Although the agents were professional, the delay in getting help was the standout part and somewhat marred an otherwise decent experience with the software and training. The clear invoicing process was a relief, making payments straightforward despite the support hiccups. Overall, I would say the responsiveness is acceptable but could improve greatly to enhance user experience.