Responsive support was the stand-out aspect
The training and onboarding process felt quite satisfactory in terms of content and flow, but the responsiveness of the support team was really the highlight for me. Whenever I had a query about the dialer or database features, the replies were prompt and informative, which smoothed the learning curve considerably. However, not all parts of the software were intuitive, and sometimes I lagged behind during sessions because of technical hitches. The automatic update process, although mostly seamless, did stall a couple of times, creating minor setbacks. For invoicing and payment setup, the process was straightforward though occasional delays in invoicing notifications meant I had to double-check the dashboard myself. Overall, while I appreciated how quickly the support staff responded, I found that certain automation aspects require some improvement for a more fluid onboarding experience. That balance of smooth communication but technical bumps is why I rate it three out of five.