Responsive Support Was Missing When Needed
My experience with the training and onboarding support was disappointing mainly due to lack of timely responses. From the start, I found explanations to be quite slow, and when I needed help with setting up the database and understanding the calling tools, getting answers took longer than expected. The communication sometimes felt fragmented, and it seemed like I had to repeat my issues multiple times without a clear resolution. This lack of responsiveness slowed down my progress significantly, and I felt additional guidance was missing that could have made the transition smoother. While the software itself seemed fine and the invoicing process was straightforward, the support gap detracted from the overall experience. Ideally, quicker, more consistent help should have been available during those critical early stages to boost confidence and efficiency.