1 out of 51 of 5Verified purchaseTraining and onboarding
Responsive Support Was Missing, Training Didn't Help Much
I was expecting a more hands-on onboarding experience, but the responsiveness of the training team left a lot to be desired. Whenever I reached out during the setup phase, it took ages to get a reply which hampered progress. The training seemed to focus more on general software capabilities rather than the specifics I needed to get going quickly. The calling tools also felt clunky without adequate guidance. It felt like I had to troubleshoot by myself most of the time. The invoicing and payment process was straightforward at least. Overall, the support and onboarding did not do the job effectively in my case, which made the whole experience frustrating.