Responsive support was great for invoicing, but training replies took time
While navigating the training and onboarding process, I found that telephonic support was really helpful when it came to invoicing and payment questions. The people on the line were clear and patient, and they responded quickly enough to help me get those aspects sorted without much trouble. That made me feel supported in the financial and administrative steps of using the software. However, when I had questions specifically about the training material or needed clarifications during module walkthroughs, the responsiveness was noticeably slower. Sometimes it took a day or two to receive answers to detailed queries, which occasionally caused delays in progressing through the training. I understand that complex questions might require checking with specialists, but the lag was a little frustrating as I was keen to learn and proceed. The software itself is useful and the training content was generally good, but faster communication on that front would really improve the experience. So, I would say the telephonic support shines most during invoicing while the training follow-up could be made more responsive for a smoother onboarding overall.