Responsive support was good, but navigation could improve
Comparing this support setup with what I’ve used before, the responsiveness was definitely a positive. When calling the help line, I found the representatives knowledgeable and they addressed my queries about the dialer functionality quite efficiently. However, the software interface did not make it very apparent how to access certain help features, which was different from previous platforms where support options were more prominently integrated. The automatic updates were seamless, so there was no need to seek help on that front. The invoicing and payment processes worked as expected too, but I sometimes struggled to track invoices within the portal. Overall, the combination of straightforward telephonic support and less intuitive software navigation made the experience mixed. It does the job, but it’s not as polished in some areas as other systems I've tried.