Responsive support was a surprise to me
The training and onboarding had both light and challenging moments for me. What really surprised was how fast the team responded when I had questions, which was not something I expected given my previous experiences elsewhere. Even during busy times, the telephonic support was available without much delay. That kind of responsiveness gave me the confidence to keep going even when the software sometimes wasn’t immediately clear. However, despite the prompt replies, some follow-ups took a little longer than I hoped, which meant the onboarding dragged a bit in phases. Overall, the responsiveness was better than anticipated but not perfect, and those brief waits did impact how quickly I could proceed with the training. I appreciated the direct communications and clear instructions from support, which helped me avoid confusion more than once. So, the surprise was really in how helpful the support was, even if it wasn’t always instant. It made me consider how I might approach future questions with the system with a bit more patience, given the usual support turnaround times.