responsive support verdict: good but not perfect
The people behind the telephonic support were definitely responsive, which I appreciated quite a lot. Whenever I reached out with questions about the dialer or the database, they usually answered fairly quickly, which made the experience more manageable. At times, however, the responses weren't quite as detailed as I needed and I was left a little unsure about some of the software's capabilities. They weren't unhelpful exactly, but sometimes it felt like you had to keep pushing for a clearer answer. Compared to other services I’ve used, this was better in terms of getting any response, but some of the communication could have been a bit more thorough. The automatic updates notifications were timely and helped me stay in the loop. Overall, my feeling is that support deserves credit for being there promptly, but there's slight room to improve so that customers feel fully confident with their explanations every single time.