Responsive support, effort required to get there
I found the people on support generally responsive enough, but I’m not quite sure if that was due to my persistence or their efficiency. At times, the support team did respond quickly to my inquiries, especially regarding how to use the dialer and manage the database. That said, there were moments where I felt I had to follow up multiple times before certain issues were addressed. It felt like a bit of an effort on my part to keep the communication going and get answers. When it came to the automatic updates and sign-up process, responses were clearer and came faster. So overall, while the support was mostly helpful, I’m a bit uncertain about whether the responsiveness is consistent or depends on the nature of the query. I definitely appreciate the priority assistance though, as it shaved off some waiting.