Responsive support but unsure if I'd use again
The support team was quite responsive when I reached out with questions about the dialer and database features. Their telephonic assistance helped clear up some operational doubts, and generally they answered within a reasonable timeframe. However, I found some responses a bit generic and not always tailored to my specific issues, which made me wonder about the depth of their expertise. Onboarding itself was mostly smooth, though I encountered a minor hiccup with automatic updates changing settings without warning. The invoicing and payment process were well-organized and went through without a hitch, which was a relief. Despite generally positive communication, I hesitate whether I'd immediately turn back to them if I faced more complex problems because the help sometimes felt surface-level. Still, the ease of initial setup and decent support do allow for some optimism. So, if I had to decide now, I think I might try WFHI again but only after weighing alternatives carefully. It's definitely usable and the people are approachable, but I have this lingering feeling that for anything tricky, I might have to look elsewhere or spend extra time figuring things out on my own.