Responsive support but some delays in onboarding
During my onboarding with WFHI, I noticed that the training team was quite responsive when I reached out for clarifications on the software functionalities. The telephonic support generally answered queries reasonably quickly, which was helpful as I learned to navigate the dialer and database features. However, the overall onboarding flow wasn’t completely seamless. There were moments when I had to wait for responses or additional instructions before proceeding to the next step. The automatic updates came through punctually and did not cause disruption, which I appreciated. The invoicing and payment steps were also clear and well organized, so I didn’t face issues there. In summary, the positive responsiveness of support balanced out the occasional delays in the onboarding schedule. This meant I could keep moving forward, though sometimes at a slightly slower pace than I would have preferred.