Responsive support but onboarding could be faster
From my experience during the sales and pre-purchase phase, the people at WFHI were reasonably responsive. They made an effort to answer my queries over the phone and email, which I appreciated. However, some waiting time was involved before I could get full clarity on aspects like the training schedule and payment process. Signing up went smoothly, but the detailed explanations promised during onboarding took longer than expected to fully materialize. Once the training started, the content was helpful, but I did feel it required some prior knowledge to keep up. Overall, the support team was always polite and willing to assist, though I sensed that their resources were sometimes stretched. So, while the effort to get me onboarded and comfortable was there, it required patience on my part. I think with more streamlined communication, the whole process could be less taxing for future customers.