Responsive support but mixed feelings on overall experience
My experience using the WFHI software over the past few weeks was a blend of positives and some disappointments. The team who answers calls and supports users was quite responsive and patient, which I appreciated since I had a few questions while getting accustomed to the database feature. The dialer tool generally worked well, but there were occasional glitches that interrupted my workflow, making me pause and switch devices to complete tasks. The signing up and payment process was hassle-free, and invoices were clear. Given all this, I would probably consider signing up again, particularly because the support staff made the experience less frustrating. However, I also think the software itself could use more refinement to provide a wholly reliable user experience without depending heavily on help. So overall, it’s a decent setup with room for improvement.