Responsive support but missed some training details
I think the most impressive thing about the entire training and onboarding experience was how responsive the support staff were. They answered my queries fairly quickly during calls, and I didn’t feel left alone to figure out technical hiccups on my own. The telephonic support was patient and walked me through signing up and handling database features. However, I did find that there were a few areas where the training could have been more detailed — like advanced tips for the dialer’s call logging and how automatic updates might occasionally require manual refreshes to function optimally. Despite this, I felt prepared to use the software effectively after what they provided. It’s clear they invest in helping customers, but adding those missing training points in the future would make onboarding even smoother, and I’d appreciate that a lot.