Responsive support but might suit those who prefer some self-help
I found the support team quite responsive overall; they usually got back to me within a reasonable time, which helped when I was trying to understand the calling tools and database integration. That said, the speed of response sometimes varied depending on the query, with more technical questions taking longer to address. The onboarding was smooth enough, but I noticed the support focused more on guiding users who were comfortable exploring the software themselves rather than holding hands through every detail. If you're someone who prefers figuring out things independently with occasional help, this would likely suit you. However, if you expect continuous step-by-step assistance or want quick fixes all the time, you might find it a bit less accommodating. The payment and sign-up process were straightforward, and their telephonic support generally left a good impression, just with some variability.