Responsive support but maybe not for everyone
When I first contacted the sales team to inquire about the software and services, I found their response times reasonable, although not instant. It seemed like they had a standard process for addressing queries which worked okay for me. However, I was expecting a bit more detail right from the start about the invoicing and payment processes because those felt somewhat vague initially. The signup process itself was fairly straightforward, but it required multiple steps that might be a little overwhelming if you’re not familiar with such setups. On the plus side, when I raised concerns over certain software features like the dialer integration within the onboarding training, they were willing to explain patiently and provide guidance. I think this approach suits users who don't mind a bit of effort and who appreciate straightforward communication without too much sales pressure. But for someone who wants quick answers and a simple start, this experience might be less suitable. The people were responsive to an extent but not exceptionally proactive or fast, so the experience depends a lot on the individual’s expectations. Overall, it felt workable but not perfect for all types of users coming in.