Responsive support but could benefit from quicker follow-ups
The support team at WFHI was generally responsive whenever I reached out for help or clarifications. They answered my questions thoroughly, gave clear instructions, and seemed genuinely willing to assist with issues related to the software and training processes. However, on a few occasions, I noticed that the follow-up calls or emails took longer than expected, which delayed some parts of my onboarding. While the individual support calls were helpful, the time between responses could have been shorter to maintain momentum. It felt like the team had a good handle on the issues but might have been stretched thin, impacting turnaround times. So, while I rate the experience positively for responsiveness and quality, I feel there is room for improvement in speed and proactive updates during the communication process to make onboarding faster and smoother for future users.