Responsive support, but a bit slow sometimes
In my experience with the software, the customer support team was generally responsive and able to address my queries fairly promptly. During the onboarding stage, I found their telephonic assistance quite helpful, although occasionally I had to wait longer than I would have liked to reach a representative. The database feature integrated well with my workflow, which was a positive. However, when some issues arose after an automatic update, the resolution process took longer due to repeated clarifications required from my side. While the payment process and invoicing were seamless and intuitive, I wished the support had been more proactive in communicating potential delays. Overall, I would tell my friend that the support was quite good but could improve in speed and anticipation of problems to make the experience smoother.