Responsive sales but with some delays on follow-up communications
The team handling sales and pre-purchase inquiries was quite responsive and eager to help with all my questions about the software and training. I appreciated that they took the time to explain various features and the onboarding process thoroughly, which gave me a good idea of what to expect after purchase. However, there was one minor reservation: the follow-up emails and responses sometimes took longer than I hoped, meaning I had to send a reminder or wait a little extra for clarifications. Despite that, the overall communication felt professional and helpful. This responsiveness made the purchase decision easier and left me feeling supported right from the start. Invoicing was processed without any hitches, which added to a positive early experience. So while the speed of some communications could improve, the quality and willingness to assist definitely stood out.