3 out of 53 of 5Verified purchaseSales and pre-purchase
Responsive Pre-Sales Help, But Outcome Was Mixed
I reached out multiple times before deciding to purchase, and I find that the sales and pre-purchase staff were reasonably responsive to my questions. They usually got back within a day or two, which was helpful. However, despite this responsiveness, some of the details I was clarifying were not so clearly laid out in their communications, which led to a bit of confusion on my end. So while talking to people was okay, the information I received sometimes felt incomplete or inconsistent, requiring me to ask again. In the end, I got most of my questions answered but still felt that some steps or features were not presented as clearly as I would have liked, leaving me a bit weary about how well the software would fit my needs.