Responsive pre-purchase team, but not for everyone
The communication before purchasing was generally positive. I remember asking a particular question during the call, and they responded promptly, which gave me some confidence. During the rest of the process, the responses were somewhat less specific, so it felt like I got solid help only at that one moment. For someone new to remote workflow software or less familiar with such tools, this kind of responsive interaction at key points could be really useful. For users who prefer very detailed guidance throughout, they might feel some gaps in communication. Overall, I would recommend this to those comfortable with basic onboarding and willing to explore the software more independently but might hesitate to suggest it for those needing thorough step-by-step advice. The sign-up and invoicing went smoothly enough to not cause concern; it was mostly about the human interaction that left this mixed impression.