Responsive people but training not totally seamless
I found the training and onboarding process to be a mix of positives and negatives. The support team was generally responsive when I reached out with questions about using the dialer and database features, usually replying within a day or so and providing helpful answers. However, sometimes it felt like I was waiting longer than expected for more detailed explanations about the workflow setup. The training materials themselves were clear but occasionally lacked depth, which meant I had to rely on telephonic support more than I initially thought. The onboarding flow was straightforward in terms of signing up and getting through the initial steps, but setting up the software to suit my own work pattern required more back-and-forth with support. Automatic updates were handled smoothly, without interruptions to my sessions or data. Payments and invoicing were transparent which eased that part of the process. Overall, the people were helpful and did support me when needed, but the training and onboarding could be better tuned to reduce the need for ongoing questions and improve the experience from the start.