Responsive people, but training left me wanting more
The onboarding was disappointing. I reached out multiple times but didn’t get quick responses. The training sessions felt rushed and lacked depth. On the plus side, when I did get a response, it was clear and to the point. However, overall it felt like I was left to figure out much on my own without enough help. I expected better guidance for a software that is supposed to support remote workflows. The initial steps of using the dialer and database were not very well explained, which made early attempts frustrating. The team’s communication was inconsistent, slowing my progress. I can appreciate the effort when support was available, but it often wasn’t timely. This slowed down how quickly I could get fully set up and comfortable with the workflow.