Responsive People but Training Fell Short

Responsive People but Training Fell Short

I found the training and onboarding process quite slow and not very helpful. Although the support staff responded to my queries, the training material lacked depth, and many responses were delayed or incomplete. This made it hard to get a clear understanding of how to use the dialer and database effectively. I think the onboarding could improve in terms of pace and responsiveness, since getting stuck on basic steps wasn't encouraging. On the plus side, I appreciated that there was some availability to answer my questions at least. However, the biggest drawback was how disconnected the training felt from actual workflow needs. Overall, the support responsiveness was the only good aspect in an otherwise lacking onboarding experience.