Responsive people, but the follow-through wasn’t consistent
My overall experience with the support was mixed. On one hand, the initial responsiveness was pretty good: whenever I hit a snag with setting up the dialer or managing the database, the team answered calls quickly. They were polite and tried to help, which I appreciated. However, where things fell short was in the follow-up and the depth of communication. Sometimes, I had to call twice or thrice because previous answers didn’t really solve the problem. The information given was occasionally generic, not tailored to my specific issues, which meant more back and forth than necessary. The automatic updates also caused some confusion at points, but again support couldn’t always clarify details quickly. So while it was encouraging to have reasonable response times, the inconsistency in support quality and occasional delays in resolution were frustrating. I must admit, the software itself worked well once set up, but the support experience didn’t always meet my expectations in terms of thoroughness.