Responsive people, but onboarding left me a bit confused
I had mixed feelings about WFHI’s onboarding and training experience. On one hand, I thought the team was relatively responsive when I reached out for help, answering my questions at a decent pace, which I appreciated. Their telephonic support was polite and tried to be helpful, though sometimes it took longer than I expected to get enough clarity on some issues. On the other hand, parts of the onboarding flow seemed overcomplicated or not as thoroughly explained as I needed. The early training sessions introduced the calling tools and database features, but some key functionality felt left to discover on my own, which made me a bit hesitant about whether I understood everything correctly. The automatic updates added value, but I wasn’t sure if some changes required extra attention on my part. Also, the invoicing and payment steps were straightforward enough, but I found some of the labels in the software interface a little confusing. Overall, the good responsiveness of the people balanced some of my frustrations, but I still wonder if there’s a smoother way to onboard new customers in future iterations of the training. It was a mixed experience, not bad but not perfect either.