responsive people but not consistently so
I want to start by acknowledging that the team supporting the training and onboarding process has been quite responsive overall. When I encountered issues, they generally answered my calls and messages promptly, especially regarding how to effectively use the calling tools and dialer. Their ability to help with questions about the database and automatic updates made the early stages easier to handle. However, there were times when responses were delayed or less comprehensive, leaving me to figure some software features out by myself, which added unnecessary stress. The sign-up and invoicing procedures were smooth, which I appreciated. This mix of timely assistance and occasional lapses means the experience was good but imperfect. They clearly want to support users well but could improve consistency to ensure no one feels left behind during the critical onboarding phase.