Responsive only when it suited them, disappointing overall
My experience with the sales team’s responsiveness was largely unsatisfactory. While the initial contact was courteous, subsequent communications were often delayed or went unanswered for days at a time. This left me scrambling to understand how to proceed with the software setup and training schedules. The one aspect I can acknowledge positively is that when a response did come through, it was usually informative and addressed my queries adequately. Yet, the inconsistency in follow-up made it difficult to trust they valued my time as a potential customer. The sign-up process itself was straightforward but lacked the proactive assistance I would have expected considering the cost involved. Overall, I found this lack of prompt support to be the weaker part of the experience, which overshadowed some otherwise well-presented materials and features. I hope they can improve in this area, as responsiveness really matters when onboarding new clients and ensuring smoother transitions.