Responsive log hain, par slow replies kabhi kabhi dikkat hain
Support team kaafi responsive hai overall, par kuch baar reply aane mein thoda time lagta hai jo irritate karta hai. Jab maine questions poochhe telephonic support par, unhone achhi tarah se samjhaaya aur patiently sunna, lekin kabhi kabhi delay hone se lagta tha ki shayad koi busy hai. Email pe queries bhejni padti to response time unduly long rahat thi, jo thoda frustrate karta tha. Phir bhi, jab baat phone pe hui, to agents courteous the aur solution dene ki koshish kar rahe the. Software update ke baad bhi support se madad mili, jo ek plus point tha. Bas yeh chhota sa gap between request and response ka timing ko thoda improve karna chahiye. Overall, help desk ka vyavhaar thoda formal aur professional hai, jo acha laga, par zyda responsive rehne ka scope zaroor hai.