Responsive help was the highlight for me
When I started with the onboarding process and the training provided, I found the support quite mixed but generally responsive. The training material was detailed enough but sometimes felt a bit scattered, which made me take some steps twice to catch up. On the bright side, whenever I had questions or needed help, the team reacted quickly by phone and email. They didn’t leave me hanging, which was reassuring. At one point, I had some confusion about the database feature integration, and their clear responses helped me get back on track. Still, I felt like some parts of the onboarding could be streamlined for better clarity, especially for someone working solo like me. Overall though, the fact that they stayed available and kept answering was the highlight. I kept coming back to that, even when the training bits felt a bit rambling here and there. So, while not perfect, the immediate helpfulness in communication stood out the most during my initial weeks.