Responsive help for dialer issues, less so for training details
I found the support responsiveness varied depending on what I needed. When I had problems with the calling dialer integration during onboarding, the support was quick and helpful; they solved my issue within a day which was reassuring. However, when I reached out about certain details in the training modules themselves, like requesting more examples or clarifications on timing, the responses were slower and less detailed. This was a bit frustrating because I rely heavily on clear instruction to make the most of the training. The invoicing and automatic updates aspects didn’t require much contact since they were pretty smooth. Overall, I think the tech support team for the software does a good job, but the training support could be more proactive and timely. This difference affected my overall impression and usability during the initial weeks.