5 out of 55 of 5Verified purchaseTraining and onboarding
Responsive enough to feel like they cared
Throughout the training and onboarding process, what really stood out was how quickly someone responded the one time I ran into a problem with the dialer settings. Most of the time, the experience was smooth but not exceptionally interactive. But in that moment, when my morning call block got stuck and I was close to giving up, the telephonic support picked it up right away and helped me sort it with some quick instructions and a follow-up call. It felt like someone was actually paying attention, which made the entire experience feel reassuring and well-supported by the team overall. That quick response gave me the confidence to continue with the training without fearing that technical or setup issues would derail me.