Responsive enough but would I do it again?
I reached out to WFHI before purchasing to understand how their software and training would fit my remote workflow needs. At first, I expected a very prompt and thorough response based on what I had read on their site and reviews from others. The sales team did respond to my queries, but it sometimes took longer than I anticipated, especially when I sought clarifications about the calling tools and dialer’s functionalities. Compared to other companies I’ve dealt with, the overall responsiveness was moderate – not slow enough to frustrate but not very quick either. The onboarding process after signup was straightforward, and automatic updates seemed to roll out without issues, which I appreciated. However, the initial sales phase set expectations for a smoother communication flow than what actually unfolded. While they were generally helpful, there were moments I wished for more immediate answers, especially regarding invoicing and payment procedures. If I had to decide again, I might still choose WFHI, mainly because the product features aligned well with what I was looking for, despite the mixed experience with pre-purchase interactions. The software and training offer seems solid, even if the sales process could use some refinement.