Responsive communication led to timely onboarding
When I reached out initially to inquire about the software and training offerings, the response times were generally good. The team was available to clarify details about the onboarding process and how the dialer and database features integrate into remote workflows. Their replies were concise and focused on addressing the questions rather than offering unprompted sales pitches, which I appreciated. However, during one instance, there was a slight delay in follow-up after submitting a query related to invoicing, which extended the decision-making window for me. Overall, the people involved in sales and pre-purchase engagement facilitated a smooth start, meaning I didn't face major hurdles up to signing up. Even though the delay was minor, having prompt follow-up each time would improve confidence during evaluation. Nevertheless, the overall communication responsiveness encouraged me to proceed with exploring the software and training modules further. My experience suggests the support team is reasonably attentive with only occasional lag in responses.