Responsive call but overall slow support
My experience with the WFHI training and onboarding has been somewhat disappointing, despite one clear highlight. At one point, I had an urgent question about how to properly use the calling tool with the database feature just as I was trying to manage a busy day. When I contacted telephonic support, the representative was very responsive and explained the steps clearly, which was genuinely helpful. However, outside of that moment, I found the overall responsiveness from the team somewhat lacking. Messages I sent earlier in the onboarding process took several days to get any kind of reply, leaving me unsure about some of the software updates that had quietly changed interface elements. The training videos themselves were okay but felt quite generic and didn’t address some specific issues I ran into while setting things up. The sign-up and payment process was straightforward enough but didn’t come with much guidance, which made me second-guess if I was on the right track at times. As a result, the whole experience felt patchy, with moments that stood out positively but an overall lack of timely support and clear communication through the onboarding journey. I hope they improve this aspect in the future because the software itself has potential but getting comfortable using it requires more help than what is currently provided.