Responsive but might not suit everyone
I found the sales and pre-purchase communication somewhat responsive initially, with emails and calls answered within a reasonable timeframe. However, the responsiveness tapered off during some follow-up inquiries, which was disappointing. The initial explanations of software features and training were adequate but lacked depth in some areas. I think this level of engagement might suit someone who already has experience with remote workflow tools and needs quick setup. For a complete beginner or someone expecting detailed pre-sale guidance, it may not feel sufficient. The sales representatives were polite, but seemed quick to move towards closing the sale rather than ensuring all my questions were fully answered. On the positive side, the sign-up process itself was straightforward and the invoicing setup became clearer after the purchase. Still, there were moments when I wished for more proactive communication about updates or further clarifications before committing. Given this, I would say the process may work better for people comfortable working independently or with some prior knowledge of such software.