Responsive but lacked proactive follow-up
Reflecting on my experience with WFHI's support, I can say the responsiveness was generally very good. When I called for help with the call tools and dialer setup, the team answered promptly and provided clear instructions. However, what I missed was a more proactive follow-up. After multiple support calls, there was no automatic check-in or status update without my initiating contact. It felt like support was reactive rather than proactive, and that made the onboarding slightly more painstaking than it might have been. The software itself regularly updated automatically, which was nice, but having someone check if these updates affected my settings or workflows would have been reassuring. In the end, the folks on the other end of the phone were helpful and patient, which I appreciate. But to push from a four to five stars in my mind, that follow-up touch would have been the key, making the whole experience more seamless and less a matter of me chasing assistance.