Responsive but could improve their pre-purchase handling
My initial inquiry was met with a prompt reply which was encouraging as I tried to understand the product features before purchasing. However, when I followed up with specific questions about pricing and training schedules, the responses became slower and less clear. The sales representatives were helpful but sometimes seemed rushed, which made me question whether they fully understood my requirements. Sign-up and invoicing were straightforward once I decided to proceed, but the communication before that point was inconsistent. I appreciate that the team was accessible but I feel that more detailed and consistent information could be provided earlier in the process. Overall, my sales experience was a mix of good and bad, with initial responsiveness contrasting with later delays and some ambiguity.