Responsive, but a bit more follow-up needed
My experience during the sales phase was fairly balanced: the team was reasonably responsive by email and telephone, which helped clarify some questions about the software’s calling tool and database management. However, I sometimes noticed delays in their replies that slowed down my assessment process. While they were courteous and professional throughout, I felt a minor hesitation when it came to proactive communication and follow-up after initial contact. Some calls were scheduled without confirmation, and I had to remind them a couple of times to maintain progress. It wasn’t a deal-breaker, and the information I needed was provided, but the process could have been smoother with more timely and proactive updates. Overall, I remain neutral on responsiveness, leaning positively but aware there’s room for improvement in consistent engagement as a part of pre-purchase support.